About Us

Rural/Metro Medical Services - A history of excellence, a tradition of caringrochester3

In 1995, Rural/Metro Medical Services acquired LaSalle Ambulance and began operations in Buffalo, NY.  As a patient-focused organization, Rural/Metro is dedicated to protecting lives in the communities we serve. Rural/Metro has earned the trust of Western New York by providing safe, cost-effective and reliable ambulance service 24 hours a day. This commitment to the highest-quality services is paramount, as our crews often provide medical care to people at the most critical times in their lives.

Our dedication to excellence in the field of emergency medical services has enabled our Western New York Operations to achieve the highest standard in the ambulance industry.  Since 1994, the national Commission of Accreditation of Ambulance Services (CAAS) has recognized the operation as one that meets or exceeds the industry's highest professional and clinical standards – an achievement shared by only 1% of all ambulance services nationwide.

Headquartered in Buffalo, New York, Rural/Metro Medical Services also has satellite offices and ambulance bases in Cheektowaga, Hamburg, and Niagara Falls. Our 500-plus employees are responsible for serving the medical transportation needs of 20 hospitals and more than 100 nursing homes and health care facilities, as well as the more than 1 million residents of Western New York.