Ambulance Services

911 Emergency Ambulance Services:  Rural/Metro's certified paramedics and emergency medical technicians arrive on the scene with the skills and expertise to rapidly administer care, coordinate with on-scene first responders, communicate with emergency department physicians and transport patients to the most appropriate facilities.

Interfacility Ambulance Services: From large hospital networks and healthcare systems to skilled nursing facilities dotted throughout our service areas, we are the trusted ambulance provider that healthcare professionals turn to for their patient transportation needs. With a high number patients requiring interfacility transportation on a non-emergency basis, we are experts at ensuring our customers’ needs are met.  

 We respond to all emergency and non-emergency transports with experience and efficiency, including:

 Advanced Life Support (ALS) 

• CCU and ICU - Critical Care Transfers
• ER discharges to acute care facilities
• Pediatric tranports
• Multi-trauma and burn patients

 

Basic Life Support (BLS) 

• Interfacility transfers
• Dialysis, chemotherapy and other scheduled treatments
• Hospice transports
• Psychiatric patient transports
• Bariatric transports

Special Event Ambulance Services: 

Emergency Support Unit

 The Emergency Medical Services' Division has an Emergency Support Unit (ESU) which serves as a command post for Mass Casualty Incidents and large public gatherings. It is provided free of charge to local EMS/Fire agencies for assistance in large scale emergencies in Monroe and Livingston Counties and is available for hire at local community events. This unit is designed with a treatment area separate from the command area and is equipped to handle up to 18 patients simultaneously while using oxygen. To schedule the ESU for an event, please contact Operations Supervisor, Steve Forrett at s This e-mail address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

 Paramedic Bike Team

Paramedic Bike Team in front the ESU 100.

Rural/Metro's Bike Teams are frequently utilized for festivals, fairs, and community events. The two member team consists of one EMT and one Paramedic, who have enough medications and equipment to treat a patient during the first fifteen minutes of any medical emergency while awaiting the arrival of an ambulance. The very size and purpose of the bikes allows medical treatment to rapidly reach the patient, which is difficult to do with a traditional ambulance during highly populated events. Rural/Metro is also able to provide multiple bike teams for large scale events. To schedule the Bike Team for an event, please contact the Public Information Officer, LaShay Harris at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

With Rural/Metro, you can expect clinical excellence and standardized best practices, response time reliability, industry-leading safety and compliance standards, superior technology, expert customer care and cost-saving business models.  Because that's what you want in your trusted ambulance service provider.