Welcome to Rural/Metro Medical Services of Western New York

Rural/Metro Medical Services is a respected leader in the delivery of 911 emergency and non-emergency interfacility ambulance transportation throughout Western New York.   Proudly providing 911 emergency and non-emergency ambulance services in Erie and Niagara counties, serving communities from Niagara Falls to Springville.

Headquartered in Buffalo, our experienced team of more than 500 certified paramedics, EMTs and other support staff set the standards for exceptional medical transportation, patient care, safety and community service with a shared commitment to the patients we serve.  Our coverage area includes 20 hospitals, more than 100 nursing homes and health care facilities, plus more than one million residents of Western New York.

 In each community we serve, we are committed to providing the highest level of efficient, effective patient care. That commitment is at the core of our mission and values.

• Teamwork -- Our employees make it possible to provide superior services 24 hours a day, 7 days a week.
• Integrity -- Our reputation is our most valuable asset and demands that we uphold the highest ethical standards in all circumstances.
• Trust -- Trust is at the core of what we do.  Through our work, we are trusted with the health and safety of the citizens we assist
• Commitment -- We pledge to provide exemplary care and customer service to our patients and partners.
• Differentiation -- We are driven to a higher standard and compelled to be innovative in our approach to business success.
• Accountability -- We must act responsibly in all interactions in order to further the mission of the organization.